Swiggy Recruitment 2024

About Swiggy

Swiggy is India's leading on-demand delivery platform, revolutionizing the way people connect with food. Founded in 2014, we've grown to be a household name, delivering deliciousness from a vast network of restaurants to millions of hungry customers across the country. We're passionate about innovation, providing exceptional customer experiences, and making life easier for everyone who uses our platform.

Why Join Us as a Customer Success Manager (Remote)?

In this dynamic role, you'll be the champion for our customers, ensuring they have a seamless and successful experience using Swiggy. You'll be the bridge between our customers and internal teams, proactively identifying and resolving issues, and fostering long-term, positive relationships. It's a role that blends problem-solving with relationship building, offering the chance to make a real impact on customer satisfaction and Swiggy's continued growth.

The Position

Swiggy is seeking a passionate and driven Customer Success Manager to join our growing remote team. As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most out of the Swiggy platform. You'll be responsible for building strong relationships, providing exceptional support, and proactively identifying areas for improvement.

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Job Summary

• Become a trusted advisor to our customers, providing expert guidance and support on all aspects of using the Swiggy platform.
• Proactively identify and address customer needs and concerns, ensuring a smooth and enjoyable experience.
• Develop strong relationships with customers, building trust and loyalty to the Swiggy brand.
• Analyze customer data and feedback to identify trends and areas for improvement within the platform and support processes.
• Collaborate with cross-functional teams (e.g., product, operations, marketing) to ensure seamless customer journeys and address complex issues.
• Develop and implement customer success strategies, driving high customer satisfaction and retention rates.
• Measure and track key metrics related to customer success, identifying opportunities for growth and optimization.

Key Responsibilities

• Be the first point of contact for customer inquiries and escalations, providing timely and efficient resolution.
• Conduct onboarding sessions for new customers, ensuring they understand the platform's functionalities and value proposition.
• Proactively identify potential issues and proactively reach out to customers to address concerns before they escalate.
• Gather and analyze customer feedback to identify areas for improvement in the platform, support processes, and user experience.
• Develop and maintain strong relationships with key customer accounts, fostering long-term partnerships.
• Stay up-to-date on platform features, promotions, and policies to provide accurate and insightful support to customers.
• Collaborate with internal teams across departments to streamline customer journeys and resolve complex issues effectively.
• Contribute to the development and implementation of customer success strategies aligned with company goals.

Required Skills and Qualifications

• Bachelor's degree in a relevant field (Business Administration, Marketing, Communication) or equivalent experience.
• Minimum 1-2 years of experience in a customer success or account management role (freshers with strong academics and transferable skills will also be considered).
• Proven track record of exceeding customer expectations and achieving high satisfaction ratings.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse customers.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving customer issues.
• Ability to work independently and as part of a team, collaborating effectively with cross-functional teams.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• A passion for food and technology, with a genuine interest in the on-demand delivery industry.

Experience

This role is open to both experienced Customer Success professionals and talented individuals with transferable skills looking to launch their careers in a fast-paced, dynamic environment.

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Swiggy Careers

Why Join Swiggy?

At Swiggy, you'll be joining a company that's redefining the food delivery landscape in India. We offer a collaborative and innovative work environment where you'll be surrounded by passionate and talented individuals. Here are just a few reasons to join our team:

• Make a real impact: You'll play a vital role in ensuring customer satisfaction, directly contributing to Swiggy's success.
• Remote work: Enjoy the flexibility and convenience of working from anywhere in India.
• Growth opportunities: We invest in our employees' professional development, offering opportunities to learn new skills and advance your career.
• Competitive benefits: We offer a comprehensive benefits package including health insurance, paid time off, and employee discounts.
• Fun and collaborative culture: We believe in fostering a positive and supportive work environment where

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